All of our garments are proudly made in England! From design to sampling to manufacturing the final products, everything is done in-house in our private atelier in London. You can feel good about supporting local manufacturing and hand craftsmanship when you shop with us!
You'll find directions on the care tags sewn into each piece of your lingerie. We also include an instructional leaflet with all of our silk items, to make it easy for you to clean them properly. We do recommend dry cleaning for larger items like silk robes and lounge wear, though.
For bras and panties, you may hand wash them with a specially-formulated silk or delicates wash: Simply soak in cool soapy water for a few minutes, swish around to loosen any dirt, and gently rinse. Then lay your items onto a towel to press the excess moisture out. Finally, lay flat to dry on a second, dry towel. Do not put your delicates in the washing machine or tumble dryer.
If you have specific questions about corset sizing, contact us. Note that we are not medical professionals and cannot advise you on health or safety questions. If you have any concerns about how a corset might interact with your body or a medical condition, consult your doctor.
We do our best to ensure that our customers love our products, but if you do need to make a return, we’re happy to help. Just email us directly and we’ll take you through the process. We cannot refund any returns that arrive back at our office without written consent. For more details, please see our shipping and return policies page.
Sizing and Fit
Our sizing is based on body measurements. The easiest way to determine your size is to use a tape measure and compare the numbers to our size chart. You can also use your dress size to determine your sizing. Please be aware that different brands use different size charts, so you may not wear the same size in Angela Friedman lingerie as you do from your local bra shop.
Many of our items are made to order, so to avoid unnecessary returns, please contact us with your fitting questions before placing your order, and we'll respond within 24 hours. Please do not return your items without emailing us first - and note that some items, like knickers, are not returnable for hygienic reasons. (More information on returns.)
YES! We often make custom pieces to suit individual clients' needs! Maybe you fall in between sizes, wear a plus size, or need to accommodate a pregnant tummy... or maybe you just want a slip that's a few inches longer or a robe with shorter sleeves than pictured! What ever the reason, just use our contact form and we'll respond within 24 hours.
Yes, we're here to help! If you aren't sure what size to buy, you can always contact us for specific advice, and we'll be sure to respond within 24 hours. For more extensive recommendations, pop over to our selection of No-Fail Gifts or our Valentine's Day Shopping Guide. You'll find these useful throughout the year for any gift-giving questions.
Our offices are located in London, England, where we design, manufacture, and package everything in-house. But we proudly ship all over the world! Shipping costs will vary based on your location and will be added at checkout. For more information on shipping terms and estimated timing, see our shipping page.
European Union residents are charged 20% VAT, which is included in your pricing. For those living outside the EU, you will not be charged any taxes by us, although your local government may charge import or customs fees or duties. We are not responsible for any import duty or fees.
Order processing generally takes 3-5 days, and delivery within the UK will only take a few days longer. Shipping to the USA and Europe is generally about 1 week, and further locations can take up to 2 weeks, occasionally more depending on customs. Delivery details will be provided in your confirmation email, and we will always inform you if there are any delays.
We can try. Rush shipping options are always available via DHL or the Royal Mail, depending on your location. Please be aware that rush shipping is not inexpensive, and you will be responsible for any additional fees.
Rush processing: If your item (and size and color) is in stock, we can usually get it into the mail for you within 24 hours, no problem. But if your item is made-to-order (and many of our items are), it might not be possible to rush the production (cutting and sewing) aspect. This depends on the time of year (November through February are our busiest months), how many items are ahead of yours in the order queue, etc. If you're in a hurry, the best thing you can do is to contact us immediately with your specific needs. Additional fees may apply.
On the other hand, if you need something like today, we have gift cards! Our PDF gift certificates are perfect in case of a lingerie emergency - you'll receive it in your email almost immediately!
Our items are shipped in plain, boring packaging for your discretion. We use standard cardboard boxes and poly envelopes with no logos on the exterior. The "from" line will read "Angela Friedman Ltd," but that is the only identifying information, aside from customs forms where applicable.
For international packets, we're required by law to accurately inventory all items inside. The customs form will list "clothing: silk robe" or "bra and briefs set" and include actual purchase value of the items. We are not responsible for any customs fees or duties incurred by import.
In short? We're not going to have a sale. We don't believe in artificially inflating prices in order to have big sales like some other retailers. Instead, we believe in prices that honestly reflect the value of the time, energy, and materials that go into each design.
We believe in ethical manufacturing, and creating clothing by hand in London is much more costly than mass-production overseas - so our pricing may be somewhat higher than you're accustomed to seeing at your local shopping center. But we're confident that once you try on luxury silk lingerie, you'll be convinced!
You can always join our newsletter to hear about the small promotions that we do occasionally, which are only reserved for subscribers. We sometimes offer an earlybird pre-sale of select items from a new collection or offer a small discount or free shipping to loyal subscribers.
We do not have a retail brick-and-mortar storefront. We occasionally meet clients in our private atelier in London, but it is set up as a factory workshop and not as a boutique. (There aren't racks of clothes to look through or a fitting room, and we do not have a dedicated sales staff on site.) For this reason, most of our sales are made over the internet. However, during busy periods like the winter holiday season, we host pop-up shops and private trunk shows in London and New York. Join our newsletter to stay in the loop! (More information on trunk shows.)
No, we are not currently hiring or seeking promoters/models to represent the brand.
Intern applications: As of October 2019, we do have an opening for an unpaid internship in our north London office, for someone with an interest and specialization in one of these areas: Digital marketing, communications, and social media. Please send your CV and a brief description of your availability and skills to us at info(at)angelafriedman(dot)com.
Our shopping cart system is integrated with Shopify's award-winning credit card processing system. It's exceptionally secure, so you don't need to worry over inputting your information. We also accept PayPal and other payment forms upon request for your convenience. Your personal information is kept privately and securely in our office, and we will never sell or give away any information about our clients.