All items ship from our offices in London, England via the Royal Mail or DHL. All larger items (gowns, robes, large multiple pieces, etc) will ship in cardboard cartons. All smaller items (accessories, bras and knickers, shorts, etc) will ship in waterproof envelopes. Transit time is 2-5 business days within the United Kingdom, 5-7 days for Europe and the USA, and may be up to 2 weeks or more for the rest of the world.
Processing times may vary depending on the item - Most items ship within 5 business days. Some specialty items are not kept in-stock and will have to be put into production. This may take up to 2 weeks, but we will always keep you updated of the status of your order. If you are in a rush, we can suggest in-stock substitutions for your order. Please note that our processing times during the holiday season (November through February) can be as much as 2-3 weeks. Contact us right away if you have any concerns about the arrival date of your parcel.
Processing or delivery time does not include weekends or federal or Jewish holidays. Not all items are available in a rush, but many are! If you are in a hurry, please contact us immediately prior to placing your order, and we will try to assist you.
For orders outside of the United Kingdom, transit time may be up to 2 weeks, but cannot be guaranteed due to customs and import regulations of other countries. We are not responsible for shipping delays due to customs holds. Customs authorities require us to list the actual value of all items shipped overseas, and no items will be marked as a gift. Items shipped outside of the EU may be subject to taxes, customs duties, and fees levied by the destination country. Customers are the importers of record and are responsible for paying any import fees.
We utilize a multiple-currency app to offer real exchange rates for those outside of the UK. Our default currency is GBP, but you may see currency listed as Euros, US dollars, Canadian dollars, or Australian dollars, dependent on your location. Note that our prices for European Union residents include 20% sales tax (VAT), which you will see as a separate line item upon checkout. If you utilize a VPN or other technology to avoid paying tax by checking out in another currency, we reserve the right to bill you separately for VAT or cancel the purchase. Thank you for your understanding.
To return an item, you must contact our sales staff at firstname.lastname@example.org before shipping it to us. All requests for return/exchange must be made within 7 days of delivery. We will answer your request within 48 hours.
If you do not pick up or accept your delivery, and it is automatically returned to sender, you will have to pay the shipping fee a second time in order to have it re-delivered. Parcels that are returned to sender without paying for re-shipment will incur a nonrefundable 20% restocking fee.
Ready-to-wear sized garments (including bras, garter belts, slips, gowns, robes, and lounge wear) are returnable in exchange for store credit or refund (less shipping). Returns can only be accepted on garments that are in new and unworn condition with all labels and hang tags intact. We cannot accept return requests after 7 days of delivery. If you request a made-to-order custom-sized item, it will not be eligible for our returns policy.
-Knickers/panties are not returnable for hygienic reasons
-Worn, washed, altered, or damaged items are not returnable (including makeup or deodorant stains, so please be careful when trying on garments)
-Items that have removed or replaced tags cannot be returned
Carefully check your shopping cart and the size chart to ensure you have selected the proper items and sizes before purchasing. If you are purchasing an item as a gift and would like to discuss sizing or ask for a recommendation, please contact us prior to completing your order.