Delivery

Processing times:

In-stock: Lingerie items (bras and knickers) are in-stock and ready to ship. These items usually ship within 1 business day.

Sold out: Items that are sold out in your size will often be restocked in the future. For back in stock notifications, add your email address using the "notify me" button on these items. You can also request that any sold-out items be made-to-order for you by contacting us.

Made-to-order: Loungewear items (slips, robes, and some other specialty pieces) are made-to-order and require additional processing time, with a time estimate listed on the product page below the "add to cart" button.

Shipping:

Standard transit time is 2-3 business days within the UK, 4-10 business days for Europe and the USA, and 2-4 weeks for the rest of the world, but these times may be longer due to customs or other shipping delays. If you're in a rush, we suggest contacting us for suggestions or buying a digital gift card.

We offer free tracked shipping for orders over £250 GBP / $325 USD / €300 EUR, applied automatically at checkout. For smaller orders, rates depend on the weight and shipping service. For full rates, visit our Shipping and Returns page.

Taxes:

United Kingdom: The displayed prices include 20% VAT for UK residents.

United States: The displayed prices do not include any taxes, duty, or tariffs. For shipments valued under $800, you will not pay any customs fees or tariffs due to the "de minimis exception." (As of April 2025, this exception has only been revoked for goods from China, so our shipments coming from England remain unaffected.) For shipments valued over $800, you may be levied taxes or fees by the US government.

European Union: You may be charged VAT and/or customs fees by the courier or postal service. Our displayed prices do not include VAT for EU residents, so your initial prices will be lower to accommodate for being charged taxes at the port of entry.

Other international locations: Our displayed prices do not include taxes, but your local government may levy import duty or customs fees at the port of entry, which are your responsibility to pay. If you're unsure about what fees you may owe, please contact your local authority prior to ordering.

Packaging:

We offer 2 packaging choices at checkout:

• Standard Packaging: Your items will arrive flat wrapped in tissue paper in a plain cardboard box.
• Luxe Packaging: Your items will arrive wrapped in tissue paper in a luxury magnetic gift box, perfect for a premium unboxing experience. Learn more about Luxe packaging here.

Express orders:

Express shipping is via UPS for international orders and Royal Mail next day service for the UK. Express options generally take 1 day for the UK, 2-4 days for Europe, 3-6 days for the US and Canada, and 4-7 days for the rest of the world. Our rush shipping options do not include processing times. If you must have delivery by a specific date, please contact us prior to placing your order.

This is an abbreviated list of terms. For more information and to read the full terms and conditions, please visit our Shipping and Returns policies page.