Most orders ship within 1-3 days, but we will contact you if there are any expected delays. Standard transit time is 2-3 business days within the United Kingdom, 4-8 days for Europe and the USA, and 2-3 weeks for the rest of the world, but these times may be longer due to customs backlogs or other shipping delays. If you're in a rush, we suggest shopping from our in-stock and ready-to-ship lingerie selections which all ship within 1 business day.
We offer free tracked shipping for orders over £300 GBP / $370 USD / €340 EUR, applied automatically at checkout. For smaller orders, our rates depend on the weight and shipping service. For full rates and current time estimates, please visit our Shipping and Returns policies page.
Express shipping is via UPS or Fedex for international orders and Royal Mail next day service for the UK. Express options generally take 1 day for the UK, 2-4 days for Europe, 3-6 days for the US and Canada, and 4-7 days for the rest of the world. Our rush shipping options do not include processing times. If you must have delivery by a specific date, please contact us prior to placing your order.
To return an item, you must contact our sales staff before shipping the return to us. All requests for returns must be made within 7 days of delivery and parcels posted back to us within 10 days of delivery, and refunds will be issued minus original shipping costs.
This is an abbreviated list of terms. For more information and to read the full terms and conditions, please visit our Shipping and Returns policies page.