In-stock: Lingerie items (bras and knickers) are in-stock and ready to ship. These items usually ship within 1 business day.
Sold out: Items that are sold out in your size will often be restocked in the future. For restock notifications, add your email address using the "notify me" button on these items. You can also request that any sold-out items be made for you by contacting us.
Made-to-order: Loungewear items (slips, robes, and some other specialty pieces) are made-to-order and require additional processing time, with a time estimate listed on the product page. These items are clearly noted by a "made-to-order" button instead of the usual "add to cart" button.
Standard transit time is 2-3 business days within the UK, 4-10 business days for Europe and the USA, and 2-4 weeks for the rest of the world, but these times may be longer due to customs or other shipping delays. If you're in a rush, we suggest contacting us for suggestions or buying a digital gift card.
We offer free tracked shipping for orders over £300 GBP / $370 USD / €350 EUR, applied automatically at checkout. For smaller orders, rates depend on the weight and shipping service. For full rates, visit our Shipping and Returns page.
Express shipping is via UPS for international orders and Royal Mail next day service for the UK. Express options generally take 1 day for the UK, 2-4 days for Europe, 3-6 days for the US and Canada, and 4-7 days for the rest of the world. Our rush shipping options do not include processing times. If you must have delivery by a specific date, please contact us prior to placing your order.
This is an abbreviated list of terms. For more information and to read the full terms and conditions, please visit our Shipping and Returns policies page.