All items ship via the United States Postal Service from Durham, North Carolina. All larger items (gowns, robes, large multiple pieces, etc) will ship in gift boxes and cardboard cartons. Our boxes are made of recycled paper and are made in the USA! All smaller items (accessories, bras and panties, shorts, etc) will ship in waterproof envelopes. Transit time is 2-5 business days within the continental US.
Processing times may vary depending on the item - Most items ship within 3-5 business days. Some specialty items are not kept in-stock and will have to be put into production. This takes 1-2 weeks, and you will immediately be informed if your item is not in-stock and must be produced. We will always keep you updated of the status of your order, and if you are in a rush we can suggest in-stock substitutions. Please note that our processing times during the holiday season (November through February) can be as long as 3 weeks. Contact us right away if you have any concerns about the arrival date of your package.
Processing or delivery time does not include weekends or federal or Jewish holidays. Not all items are available in a rush, but many are! If you are in a hurry, please contact us immediately prior to placing your order, and we will try to assist you.
For international orders, transit is generally 7-14 days worldwide, but cannot be guaranteed due to customs and import regulations of other countries. We are not responsible for shipping delays due to customs holds. Customs authorities require us to list the actual value of all items shipped overseas and no items will be marked as a gift. Items shipped outside of the US may be subject to taxes, customs duties, and fees levied by the destination country. Customers are the importers of record and are responsible for paying any import fees.
To return an item, you must contact our sales staff at firstname.lastname@example.org before shipping it to us. All requests for return/exchange must be made within 7 days of delivery. We will answer your request within 48 hours.
Ready-To-Wear sized garments (including bras, garter belts, slips, gowns, robes, and lounge wear) are returnable in exchange for store credit or refund (less shipping). Returns can only be accepted on garments that are in new and unworn condition. We cannot accept returns requested after 7 days of delivery.
-Panties and bodysuits are not returnable for hygienic reasons
-Worn, washed, altered, or damaged items are not returnable (including makeup or deodorant stains, so please be careful when trying on garments)
-All sale items are final sale
-Boxed gift sets and accessories
Carefully check your shopping cart and the size chart to ensure you have selected the proper items and sizes before purchasing. If you are purchasing an item as a gift and would like to discuss sizing or ask for a recommendation, please contact us prior to making your order. Also see our Personal Shopping page for gifting ideas.